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The following terms and conditions (“Terms of Purchase”) apply to any purchase of products through the PUMA online store at ph.puma.com (“PUMA Online Store”).
The PUMA Online Store in Indonesia is operated by PT PUMA SPORTS INDONESIA having its registered office at Gedung Dea Tower II LT.5 Unit 503, Kawasan Mega Kuningan, Jl. Mega Kuningan Barat Kav. E4.3 No.1-2, Jakarta Selatan 12950 (“PUMA”).
2.1 Eligibility to purchase
To be eligible to purchase from the PUMA Online Store, you have to be:
(a) 21 years of age or older and not otherwise legally incapacitated; and
(b) purchasing in a consumer or end-user capacity (ie, you cannot purchase from the PUMA Online Store as a reseller).
2.2 Placing orders
Please take care to check that the information you provide to PUMA in your order is accurate and complete. PUMA will be relying on the information you provide to fulfil your order. You may be liable for additional costs that PUMA incurs if any details are inaccurate (e.g., if PUMA incurs extra delivery costs due to incorrect address details).
2.3 Orders for products
The presentation of products on the PUMA Online Store is an invitation for you to submit an offer to purchase such products by submitting an order. By clicking the "Send order" button in the last stage of the ordering process, you are issuing an offer to purchase the products you have placed in the shopping cart.
If PUMA accepts your offer, you will be notified by email. Such notification constitutes PUMA’s acceptance of your order for the products and a binding contract of sale is thereby concluded between you and PUMA.
If you have not received such email notification from PUMA within 1 day of submitting your order, please contact PUMA to check the status (How to contact PUMA details are below).
PUMA reserves the right to accept or reject an order. The decision is made at the discretion of PUMA. If an order is not accepted, PUMA will also inform you by email. If one or more of the items you have ordered are sold out at the time of ordering or in circumstance of conflicting purchases leading to stocks insufficiency, PUMA may be unable to accept or process your order. PUMA will inform you by email if this should be the case and refund any amounts already paid.
4.1 Product availability
Different types of products may be displayed on the PUMA Online Store from time to time.
PUMA reserves the right to limit the quantity of any given products that may be purchased in a single transaction or by a single customer. In particular, such right may be exercised in the case of limited edition or limited production products.
All products shown in the PUMA Online Store are subject to availability. This means that, although PUMA strives to ensure that the PUMA Online Store reflects the availability of stock, a product shown on the PUMA Online Store may no longer be available for purchase.
4.2 Product details
Minor differences in colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. To the extent permitted by law: (a) PUMA is not liable for these variations and deviations; and (b) PUMA is not bound by and is not liable for any typing errors, inaccurate product descriptions or manifest errors on the PUMA Online Store.
4.3 Product care and handling
PUMA draws your attention to the product care and handling instructions or advice printed on the labels and tags attached to the products. To the extent permitted by law, PUMA is not liable for any damage resulting from improper care or handling of products, including handling contrary to the instructions or advice.
The stated prices include value-added tax (“VAT”). Prices are quoted in Indonesian Rupiah. PUMA reserves the right to make price changes prior to an order placed by you. PUMA reserves the right to change, limit or terminate any special offers or discounts at any time.
Ordered products will be delivered to the delivery address specified in your order. We only deliver to addresses within the Indonesia, excluding restricted areas.
PUMA provides free standard shipping for order values of IDR 800,000 or more. A normal shipping charge will be applied on order values less than IDR 800,000. Deliveries will be made on business days (Mondays to Fridays), excluding public holidays, in Indonesia. Therefore, please take into account any public holidays when placing your order.
Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and to the extent permitted by law you hereby waive your rights to claim damages.
You can choose from a number of different payment types:
Paying by credit card (Visa, MasterCard)
Payment via E-Wallet (OVO)
PUMA uses a third party hosted solution to process card payments. This means that PUMA does not have access to your credit or debit card details.
8.1 Voluntary right of 14 days to return purchased products
Under PUMA’s Returns and Refund Policy, in most cases customers may return products purchased through the PUMA Online Store if they change their mind about their purchase. Some exclusions apply, such as for customized or personalized items. You may return products within 14 days after receiving the products, provided the products are complete, unused and in the original condition and packaging in which you received them. To return products free of charge, please follow the returns instructions mentioned in the Returns and Refund Policy.
In the case of card payment, PUMA will carry out the refund using the same means of payment as you used for the initial transaction.
PUMA will only credit the refund amount to you when PUMA has received the returned products in good order.
8.2 Returns of defective products
Please check your product carefully on delivery. If you discover a defect or if you consider that the product received differs to the product you ordered, we ask that you please notify PUMA of this within 14 days of delivery and follow PUMA's instructions for making a claim.
We will assess your claim. If you are entitled to a refund, PUMA will carry out the refund using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such refund.
Refer to PUMA's returns procedure in our Returns page.
8.3 Statutory protections
You may have certain consumer rights and remedies under the law that cannot be excluded, restricted or modified. Your rights under PUMA's returns policies apply in addition to any rights or remedies you have under such law.
PUMA does not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with PUMA's Returns and Refunds Policy.
We may modify these Terms of Purchase at any time by posting the modified Terms of Purchase on the PUMA Online Store. Any modification will apply to any purchase of products through the PUMA Online Store including to orders submitted on the PUMA Online Store on or after the effective date stated in the modified Terms of Purchase.
It is your responsibility to regularly check and understand the then-current Terms of Purchase before submitting an order. In any case, we will also notify you of the change, and you will be required to consent to the updated Terms of Purchase.
11.1 Privacy Policy
PUMA collects, uses and discloses personal data in accordance with its Privacy Policy, which can be found here. By using the PUMA Online Store, you consent to the collection, use and disclosure of your personal data in accordance with the PUMA Privacy Policy.
11.2 Customer indemnity
You agree to indemnify PUMA for all reasonable loss and damage that PUMA may incur (including, but not limited to, indirect or consequential loss) as a result of you acting inconsistently with or breaching any part of these Terms of Purchase.
11.3 Entire agreement and non-exclusion of mandatory protections
To the extent permitted by law, these Terms of Purchase set out the entire agreement between you and PUMA for the purchase of products through the PUMA Online Store.
All implied conditions and warranties are excluded.
For the avoidance of doubt, your use of the website id.puma.com, including the PUMA Online Store, is separately governed by the Terms of Use.
11.4 Non excludable protections
Despite any other provision in these Terms of Purchase, nothing herein is intended to exclude, restrict or modify any rights or remedies you may have under the law that may not be lawfully excluded, restricted or modified ("Mandatory Protections"). To the extent permitted by law, PUMA limits its liability in relation to such Mandatory Protections as follows: (a) in respect of any service, to the resupply of the relevant service or paying the cost of that resupply; and (b) in respect of any product, the repair or replacement of the relevant product or paying the cost of such repair or replacement.
11.5 Governing law
These Terms of Purchase shall be governed by the laws of Indonesia.
Any dispute which may arise under these Terms of Purchase shall be under the exclusive jurisdiction of the Indonesia National Arbitration Board (BANI) located at Graha Lantai 1-2, Jalan Mampang Prapatan No. 2, Duren Tiga, Pancoran, RT.4/RW.1, Duren Tiga, Pancoran, Jakarta Selatan.
11.6 How to contact PUMA
If you have any queries or concerns, please contact PUMA customer service using the below details:
Hotline: +628001401947; +6221 50960281
Email: service@sea.puma.com
This Terms of Purchases are made in both Indonesian version and English version. Both texts are equally valid. In case of any inconsistency or different interpretation between the English text and the Indonesian text, the relevant English text shall be deemed to be automatically amended to conform with and to make it consistent with the relevant Indonesian text.
©PUMA Indonesia 2023
Gedung Dea Tower II LT.5 Unit 503
Kawasan Mega Kuningan
Jl. Mega Kuningan Barat Kav. E4.3 No.1-2
Jakarta Selatan 12950
Operating Hours: Monday to Friday, 10am to 7pm
Hotline: +628001401947; +6221 50960281
Email: service@sea.puma.com
CONSUMER COMPLAINT SERVICES
PT PUMA SPORTS INDONESIA
Phone: +628001401947; +6221 50960281 (Monday to Friday, 10.00am - 7.00pm, Western Indonesia Time)
Email: service@sea.puma.com
DIRECTORATE GENERAL OF CONSUMER PROTECTION AND TRADE COMPLIANCE
MINISTRY OF TRADE
THE REPUBLIC OF INDONESIA
WhatsApp: 0853-1111-1010
